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While Zopim is text-only chat, ClickDesk is an advanced live chat software with text, voice and video chat, an integrated help desk and a rich feature set. Let's look at a detailed comparison of the products to see why ClickDesk is the leading Zopim alternative.




ClickDesk

Multi-channel

 Live chat + Help Desk Ticketing + Voice & Video Only Live chat

Web Chat Dashboard

 Advanced Basic

Pricing & Plans

 $14.99/agent $17/agent

Team Features - File Transfer, Conferencing, Priority Levels

Account Manager

Money Back Guarantee

 30 days

ClickDesk's webchat dashboard lets you take live chats, handle helpdesk tickets, visualize website visitors on a map and send and receive voice and video calls. Yet another reason why ClickDesk is a clear winner in a features comparison of Zopim vs ClickDesk


ClickDesk Zopim

Real-time Visitor Map

Initiate Live Chats

Visitor Activity Marker

Visitor Path

Idle Time Alerts

Shortcuts

Sound and Desktop Notifications

Visitor Screenshots

ClickDesk's webchat panel is designed to make chatting, calling and video a seamless, enjoyable experience. ClickDesk let's you share files and chat in a conference, making it a great alternative to Zopim.


ClickDesk Zopim

Typing Notifications

Typing Preview

File Sharing

Language Customization

Pre-chat Surveys

Real-time Language Translation

Pro-active Triggers

Choose from a wide range of live chat themes, add your own branding, mix and match colors to suit your website. Use eye catchers and avatars to provide an unforgettable customer experience. Increase sales and conversions with our customized widgets.


ClickDesk Zopim

Live Chat Themes

 Modern, Ultra, Social, Minimalistic and more Only 2 themes

White Label

 On plans above $40/month Not mentioned

Live Chat Buttons

Eye Catchers

Avatars

Chat Widget Transitions

ClickDesk offers chat transfer, conferencing and priority levels to help you work as a group. Clearly a better Zopim alternatives for online businesses that want to scale the smart way.


ClickDesk Zopim

Chat Transfer

Team Chat and Conferencing

Priority Levels

File Sharing

ClickDesk Click-to-Call and Click-to-Video are the easiest ways for customers to get in touch with your business. No software/hardware installations required. Definitely a better alternative to Zopim!




ClickDesk Zopim

Voice Calling

Video Chat

ClickDesk's helpdesk ticketing lets you manage emails and offline tickets effectively. Why pay for a separate help desk app?


ClickDesk Zopim

Unlimited Tickets

Ticket Automation

Macros, Tags & Canned Responses

Import & Transfer Tickets

Get actionable insights into your business with analytics and reports. Evaluate agent performance, improve customer service, provide better support and decide agent availability.


ClickDesk Zopim

Periodic Live Chat Reports

SLA Report

Weekly Summaries

Live Chat Transcripts

Connect with Salesforce, Zendesk, Sugar, Agile CRM, Zoho and more with just one click. Seamless integration makes sure that customer histories are automatically in sync and up-to-date. Nurture leads automatically and close more deals.


ClickDesk Zopim

Developer API

Salesforce

Zendesk

Zoho CRM

Sugar CRM

Capsule

Google Analytics

Freshbooks

Chargify


Only chat provider in the industry to offer an uptime of 99.95%. Sign up now and experience the difference.


ClickDesk Zopim

SSL Encryption

SLA

 99.95%

ClickDesk offers phone support and account manager for all paid plans. Zopim in comparison has no phone support or agent training.


ClickDesk Zopim

Account Manager

Agent Training Support

Phone Support

Help Section

Trusted by over 1,85,429+ Websites in over 120 Countries

Guaranteed 99.95% Uptime
chat icon

Convert visitors to happy customers

Awesome combo of live-chat, voice and video
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