Proactive Chat
Welcome visitors with custom messages based on user behavior
Proactive rules help you setup auto pop-up messages for your visitors based on the page URL. Set a trigger to automatically start a chat eg: After they spend 1 min on your site or if they check a page of relevance or visitors from a city. Greet visitors from London with "I see the weather is splendid in London today, are you looking for a leather coat ?" and many more custom messages
Go to Proactive Triggers and add a new rule or edit and existing one
Provide the page URL you would like the message to pop-up on
Add the message to greet your visitors
Setup the wait time for the message
Select the type of visitor to show the message. You can use this feature to show custom messages for returning visitors
Select a sound to play when the message pops-up
Set the frequency of pop-ups: Every time, once a day or once a session
Show messages to visitors from a specific country
Filter by Referrer ex. Only for visitors coming from search results http://www.google.com/*
URL: http://www.clickdesk.com/wordpress-live-chat
Message: Hey! Everyone loves our Wordpress live-chat plugin ! Give it a try, here http://goo.gl/1cthf
Wait time: 10 (seconds)
Visit time: All visits,Play Sound: Yes
Clickdesk automatically pops up a chat window with a configurable message when any of your agents are online.
This message will automatically pops up when a web visitor on
provided page.
e.g: the message like Hi, thanks for
visiting our site. How may I assist you for the day ?
Login to dashboard, click on "Preferences" under that click on "Proactive chat" to set up the proactive rule for your web page(s).
Wait time is the time after the load. For e.g: if you have configured to show the proactive live chat after 30 seconds, the popup will be shown after 30 secs the site has loaded up fully.
The proactive live chat will not be popped up.
You can customize a different message for a new customer versus returning customer. e.g: You can show a message - Welcome back to our site. Is there anything I can help you this time again?
You can provide your web page URL here starting with "http:// or
https://", see the examples below:
1). http://*pricing*
will match all pages which contain pricing
2). http://*
will match all pages
3). https://* will match all pages
with https (secure pages on your site)
4).
http://*clickdesk.com* will match all pages on clickdesk.com
Play sound option helps your web visitors to alert on the pro-active chats.
