| ClickDesk | LivePerson | |
|---|---|---|
| Multi-channel online engagement | Awesome bundle of fastest live chat, help desk, video chat & social toolbar | Doesn't provide help desk and social features |
| IM Integrated | No software to install. Receive chats & calls on Google Talk or your browser. Drive customer engagement from your mobile device! | Requires software installation, maintenance and staff training |
| Pricing | $9.99 - startup-friendly pricing | Starts at $149 |
See for yourself on why ClickDesk is considered the best of LivePerson competitors. Click on each item to see how ClickDesk provides a better liveperson alternative.
ClickDesk's live chat is simple to set up. No software to install and zero learning curve for the agents to get started.
LivePerson requires you to install software manually. Also, you cannot receive chats or calls on your IM.
| ClickDesk | LivePerson | |
|---|---|---|
| In-built and interactive | Pop up based - Not intuitive and may require unblocking of browser popups | |
| White label | Completely re-brand the live chat box on your site. Add your own logo. | No white label |
| Extendable | Yes - One click installable plugins & addons to integrate with all major CRMs & billing systems | No plugins. Want to add a lead directly to your favorite CRM? Impossible! |
Our integrated helpdesk system lets you manage all your emails and offline chat messages systematically. Also, get notified on your IM when someone sends an email to your support helpdesk!
There's no help desk with LivePerson. Get ready to find yourself drowning in offline chats and customer emails!
| ClickDesk | LivePerson | |
|---|---|---|
| Helpdesk domain | Choose your own subdomain for the helpdesk panel | - |
| IM notifications | Agents get notified immediately when a new ticket is created or assigned to them | - |
| Automation & Macros | Create automation rules (change department, status, assign to agent) and run macros on tickets | - |
ClickDesk allows your visitors to call you in 3 convenient ways, and agents receive calls on IM or mobile.
LivePerson does it the old school way. No browser phone or click-to-call technology.
| ClickDesk | LivePerson | |
|---|---|---|
| Click-to-Call - Instantly connects the call with the available agent on live chat | Call back - You need to drop in your phone number for the system to call you back if the agent is available | |
| Call options for visitors | Visitors can call the agent directly from the browser, use local access numbers | Just a call back feature |
| Call options for agents | Agents receive calls on their Google Talk, phone or mobile | Agents receive calls on their PCs |
Be where your customers are. The world is going social and we make it easy for your visitors to connect with your Facebook fan page or follow your Twitter timeline right from the chat window. Plus, we let you see essential social profile info about your web visitors before or during chats.
LivePerson hasn't joined the social show yet.
| ClickDesk | LivePerson | |
|---|---|---|
| Display fan page with like button | - | |
| Display recent tweets & follow button | - | |
